Frequently Asked Questions

All Diosa pieces are handcrafted with Silver which is sourced from Government approved authorised dealers only.

Raw materials used for our collections include gem quality man made stones and Swarovski Zirconia.

At Diosa Jewels, we proudly offer an unconditional complimentary service, addressing any minor repairs or damages, as part of our commitment to ensuring the enduring beauty and quality of your precious pieces.

Our jewellery is maintenance free and can be worn daily as it does not oxidize with water, perfume or cosmetics.

We do not use any allergy causing chemicals like nickel and chromium in our jewellery, hence it is absolutely safe on skin

Our jewellery is maintenance free and can be worn daily as it does not oxidize with water, perfume or cosmetics

To keep your Diosa creation gleaming, we recommend carefully cleaning it with the soft, dry cloth available in the Diosa Care Kit. For further information on cleaning and maintenance, you may refer to Jewellery Care

We are proud to offer 70% Lifetime Exchange on all purchases. a Lifetime Exchange is a policy where you can exchange or upgrade your jewellery anytime with us. For eg; if you have purchased a Diosa piece for INR 20,000 and would like to exchange it, we will only deduct 30% of the value of your purchase ie 30% of 20,000 which is INR 6,000 and you have the balance 70% ie: INR 14,000 to purchase another piece. You can either make the purchase at the time of exchange or at a later date in which case your Diosa account will be credited with Diosa credits of 70% of the invoiced value of the jewellery being exchanged. In case if you purchase an item of lesser vale than the balance will be added to your Diosa accont as credits.

With the purchase of every Diosa piece, you will receive an Assurance Certificate. The Diosa Assurance Certificate guarantees the purchase date, authenticity of the piece and covers your 3-year warranty for any kind of minor repairs and services.

Our team of experts will be delighted to assist you with your inquiries, kindly contact our customer care team by whatsapp on +91 9819351963 or email us on customercare@diosajewels.com.

To know the size for your Diosa bracelet order, kindly refer to the size guide. Click Here

To know the size for your Diosa ring order, kindly refer to the size guide . Click Here

To know the size for your Diosa bangle order, kindly refer to the size guide. Click Here

Upon placing your order, you will see an order confirmation number on your screen followed by an email confirmation. In case there are any issues with processing your order, you will be notified with an email.

Once our system processes your order, your jewellery is inspected thoroughly to ensure it is in perfect condition for shipping.
After it passes the final round of quality check, it is carefully packed in a Diosa case
The parcel is then sanitized before it is handed over to our trusted delivery partners. Our delivery partners then bring the package to you at the earliest possible time.

Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.

You can track the status of your package 24 hours after your order is dispatched from our warehouse.

Our trusted courier partners are:

For India - B4 Logistics
For Middle East – Coming soon
For Europe – Coming soon

For ready-to-ship items, the estimated time of delivery is 1-4 business days.

However, for made-to-order pieces, the delivery time varies based on the category of jewelry:

Bangles: 10-14 working days
Bracelets: 10-14 working days
Earrings: 10-21 working days
Necklaces: 15-40 working days
Rings: 10-14 working days

We offer complimentary shipping on all orders